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  • Healthcare Financial Management Association at
  • Limited English Proficiency at
  • National Association of Healthcare Access Management at
  • “A Day in The Life of Your Patient”- a 4 minute video that chronicles the struggles of patients in gaining healthcare access. To view this video please contact us.

Books – Bibliography/Suggested Reading

  • visualintelligence
    Amy E. Herman, Visual Intelligence. Sharpen Your Perception, Change Your Life.
  • Harvard Business School Press, 2006, Written Communications that Inform and Influence, Harvard Business School Publishing
  • Barbara Debuono, Ava Rita Gonzalvez, & Sara Rosebaum Moments in Leadership Case Studies In Public Health Policy and Practices
  • Fred Lee, If Disney Ran Your Hospital, 9 ½ Things You Would Do Differently, Second River Healthcare Press, 2004
  • Helen Osborne, Health Literacy from A to Z, Practical Ways to Communicate Your Health Message, Jones and Bartlett Publishers, 2005
  • Health Literacy and Patient Safety: HELP PATIENTS UNDERSTAND, American Medical Association Foundation
  • Health Literacy Missouri Guide
  • National Patient Safety Goals – The Joint Commission, 2007
  • U.S. News and World Report, BEST HOSPITALS EDITION