Healthcare Financial Management Association at www.hfma.org
Limited English Proficiency at www.lep.gov
National Association of Healthcare Access Management at www.naham.org
“A Day in The Life of Your Patient”- a 4 minute video that chronicles the struggles of patients in gaining healthcare access. To view this video please contact us.
Books – Bibliography/Suggested Reading
Amy E. Herman, Visual Intelligence. Sharpen Your Perception, Change Your Life.
Harvard Business School Press, 2006, Written Communications that Inform and Influence, Harvard Business School Publishing
Barbara Debuono, Ava Rita Gonzalvez, & Sara Rosebaum Moments in Leadership Case Studies In Public Health Policy and Practices
Fred Lee, If Disney Ran Your Hospital, 9 ½ Things You Would Do Differently, Second River Healthcare Press, 2004
Helen Osborne, Health Literacy from A to Z, Practical Ways to Communicate Your Health Message, Jones and Bartlett Publishers, 2005
Health Literacy and Patient Safety: HELP PATIENTS UNDERSTAND, American Medical Association Foundation
Health Literacy Missouri Guide
National Patient Safety Goals – The Joint Commission, 2007
U.S. News and World Report, BEST HOSPITALS EDITION
