Barbara McLaughlin

Barb McLaughlin

Barb McLaughlin is the Vice President and a Principal in the healthcare division of Smart Source. She assists her clients in implementing efficient work flow processes for internal as well as external functions.

Barb is the inventor and patent holder for the HandHolder(tm) product. She has a unique knowledge of how to help healthcare organizations excel in patient communications, to increase institutional revenues, as well as dramatically improve patient satisfaction – a primary component of the perfect patient experience and CMS reimbursements.

As a subject matter expert in patient communications as well as health literacy Barb has developed and implemented many customized solutions to help healthcare providers demystify the healthcare world for patients in order to facilitate patient expectations as well as providers’ needs.

Barb has been a guest speaker at many national healthcare conferences and organizational meetings on the topic of Integrated Patient Communications and Health Literacy and has an impressive coast to coast client list, including 6 of the top 10 hospitals in the U.S. to include places like Johns Hopkins, University of Miami Hospitals and Clinics, UCLA Health, University of Maryland Health System, several Children’s Hospitals and many more.

Effective communications

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